2022

In 2022, Bilkent University Library administered a User Satisfaction Survey in order to understand more effectively the opinions of students, academics and outside users about the Library’s services and collection, and to identify areas in need of improvement. The results of the Survey can be viewed by clicking on the individual questions below. We would like to thank everyone who participated in the survey.

1. How often do you use the library services or resources?
2. What time do you usually use the library services?
3. For what reasons do you use the library?
4. Which of the following resources in the library collection do you use regularly?
5. Please evaluate the library collection according to the following criteria.
6. Which of the following features of your library password are you aware?
7. Please evaluate the library website according to the following criterias.
8. How satisfied are you with the following library services?
9. Evaluate the following library communication channels according to the degree of satisfaction.
10. In the use of electronic resources, which of the following is a barrier for you to access information?
11. For which of the following do you need training?
12. How satisfied are you with the following physical aspects of Bilkent University Library?
13. How satisfied are you with the staff of Bilkent University Library?
14. Evaluate our library during the COVID-19 pandemic?
15. Overall, how satisfied are you with Bilkent University Library and its services?
16. What is your gender?
17. Are you a member of Bilkent University?
18. Please indicate your status.
19. Please specify your department or unit.

2018

In 2018, Bilkent University Library administered a User Satisfaction Survey in order to understand more effectively the opinions of students, academics and outside users about the Library’s services and collection, and to identify areas in need of improvement. The results of the Survey can be viewed by clicking on the individual questions below. We would like to thank everyone who participated in the survey.

1. For what reasons do you come to Bilkent University Library?
2. How often do you come to the library?
3. What time do you usually use the library?
4. Which of the following resources in the library collection do you use regularly?
5. Please evaluate the library collection according to the following criteria?
6. Please evaluate the library catalog according to the following criteria
7. Please evaluate the library website according to the following criteria
8. How satisfied are you with the following library services?
9. How satisfied are you with the following online library services?
10. How satisfied are you with the following physical aspects of Bilkent University Library?
11. How satisfied are you with the staff of Bilkent University Library?
12. Overall, how satisfied are you with Bilkent University Library and its services?
13. What is your gender?
14. Are you a member of Bilkent University?
15. Please indicate your status
16. Please specify your faculty or unit

2014

In 2014, Bilkent University Library administered a User Satisfaction Survey in order to understand more effectively the opinions of students, academics and outside users about the Library’s services and collection, and to identify areas in need of improvement. The results of the Survey can be viewed by clicking on the individual questions below. We would like to thank everyone who participated in the survey.

1. For what reasons do you come to Bilkent University Library?
2. Which of the following resources in the library collection do you use regularly?
3. Please evaluate the library collection according to the following criteria.
4. Please evaluate the library catalog according to the following criteria.
5. Please evaluate the library website according to the following criteria.
6. How satisfied are you with the following library services?
7. How satisfied are you with the following online library services?
8. How satisfied are you with the following physical aspects of Bilkent University Library?
9. How satisfied are you with the staff of Bilkent University Library?
10. Overall, how satisfied are you with Bilkent University Library and its services?
11. What is your gender?
12. Are you a member of Bilkent University?
13. Please indicate your status.
14. Please indicate your faculty or unit.

2011

In 2011, Bilkent University Library administered a User Satisfaction Survey in order to understand more effectively the opinions of students, academics and outside users about the Library’s services and collection, and to identify areas in need of improvement. The results of the Survey can be viewed by clicking on the individual questions below. We would like to thank everyone who participated in the survey.

1. For what reasons do you come to Bilkent University Library?
2. Which of the following resources in the library collection do you use regularly?
3. Please evaluate the library collection according to the following criteria.
4. Please evaluate the library catalog according to the following criteria.
5. Please evaluate the library website according to the following criteria.
6. How satisfied are you with the following library services?
7. How satisfied are you with the following online library services?
8. How satisfied are you with the following physical aspects of Bilkent University Library?
9. How satisfied are you with the staff of Bilkent University Library?
10. Overall, how satisfied are you with Bilkent University Library and its services? Please evaluate out of ten.
11. What is your gender?
12. Are you a member of Bilkent University?
13. Please indicate your status.
14. Please indicate your faculty or unit.

2008

In 2008, Bilkent University Library administered a User Satisfaction Survey in order to understand more effectively the opinions of students, academics and outside users about the Library’s services and collection, and to identify areas in need of improvement. The results of the Survey can be viewed by clicking on the individual questions below. We would like to thank everyone who participated in the survey, and also members of the BITS team for their help in preparing the original survey.

1. How often do you use the following types of materials (for research, teaching, leisure reading etc.)?
2. How do you access the following types of materials?
3. Why do you prefer to borrow books, journals, etc. from sources other than Bilkent University Library?
4. When and for what reasons do you go to Bilkent University Library in person?
5. Please evaluate the library online catalog.
6. How often and for what reasons do you use the Bilkent University Library website?
7. What are your primary reasons for not using Bilkent University Library website?
8. How satisfied are you with each of the following aspects of the Bilkent University Library website
9. How satisfied are you with the following library services?
10. Please indicate for what purposes you use the following collections.
11. How satisfied are you with the selection of different titles in your areas of interest?
12. How up-to-date is the collection in your areas of interest?
13. How often do you use the Reserve collection?
14. How satisfied are you with the Reserve collection service?
15. How satisfied are you with the following physical aspects of Bilkent University Library?
16. How satisfied are you with the staff of Bilkent University Library?
17. Overall, how satisfied are you with Bilkent University Library and its services?
18. 19. 20. 21. 22. 23. Survey participant profile.