Each faculty of Bilkent University has its own dedicated librarian who is responsible for supporting the teaching, learning and research needs of students and academic staff. These information specialists are equipped with access to information and provide a link between the faculties and the Library. The duties of the faculty librarians include: to determine the information needs of users; to show users how to get the best out of the collection and library services; and to develop the library collection. The faculty librarians can visit departments in order to give user training as well as deliver orientations in the Library. They can also help users by answering questions via e-mail and by phone.