2025 User Satisfaciton Survey - Bilkent University Library

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2025 User Satisfaction Survey

Your experience at our Library matters to us! Your feedback will guide us in improving our services and meeting your needs better. To share your thoughts, please complete the User Satisfaction Survey below. The survey takes approximately 5-10 minutes to complete.

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1. Please indicate your gender.*

Female

Male

I prefer not to specify.

2. Please select the user profile below that best fits you.*

Undergraduate

MA/MS student

PhD student

Academic

Administrative staff

Alumni

External user (protocol membership, special membership)

3. Please select your faculty or unit.*

Faculty of Science

Faculty of Fine Arts, Design, and Architecture

Faculty of Humanities and Letters

Faculty of Law

Faculty of Economics, Administrative, and Social Sciences

Faculty of Business Administration

Faculty of Engineering

Faculty of Music and Performing Arts

Faculty of Applied Sciences

School of English Language

Research Centers

Institutes

Administrative Units

Other

Please fill out the field below if you selected "other".*

4. How often do you use library services and resources (print and electronic)?*

Every day

1-2 times a week

3-4 times a week

More than 4 times a week

Occasionally (1-2 times a month)

During exam periods

Rarely (1-2 times a year)

5. Generally, during which hours do you benefit from library services and resources?*

8:30 a.m. -12:30 p.m.

8:30 a.m. -17:30 p.m.

12:30 p.m. - 5:30 p.m.

5:30 p.m. - 11:30 p.m.

08:30 a.m. - 23.30 p.m.

During the lunch break

Other

Please fill out the field below if you selected "Other".*

6. For what purposes do you use the library?*

Studying for courses

Conducting research (utilizing print or electronic resources)

Accessing special collections

Using group study rooms

Using multimedia collections, watching films

Borrowing and returning materials

Using reserve collections

Getting technical support, research assistance and reference service

Utilizing interlibrary loan (ILL) service

Using computers with internet access

Participating in events (lunchtime lectures, exhibitions, concerts, etc.)

Socializing / relaxing / utilizing leisure time

To use other facilities located in the library building (such as the cafe and stationery shop).

Other

Please fill out the field below if you selected "other".*

7. Please rate your overall satisfaction with Bilkent University Library and its services.*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

8. How would you evaluate Bilkent University Library staff based on the following criteria?

Friendliness*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Accessibility*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Politeness*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Professionalism*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Willingness to assist*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

9. How satisfied are you with the following library environment?

Lighting*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Heat*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Ventilation*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Signage, warnings and alerts*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Arrangement of shelves*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Level of silence*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Seating capacity*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Cleanliness*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Security*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

10. How satisfied are you with the library communication channels?

E-mail*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Phone*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Face to face*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Question and request forms*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Online chat service (Ask us)*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Social media accounts*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

BAIS announcements*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

11. For what purposes do you use the library website?*

Information retrieval (working hours etc.)

Course notes

Discovery tools (catalog search, quick search)

Subject guides

Library account

Database usage

I don't use the library website.

Other

Please fill out the field below if you selected "other".*

12. Please evaluate the library website based on the following criteria.

Accessibility*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Visuality*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Content*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Usability*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

13. Please evaluate the library collection based on the following criteria.

Up-to-dateness*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Accessibility*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Subject diversity*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Language diversity*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

14. Please evaluate electronic resources of the library.*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

15. Do you utilize the databases accessible through our library?*

Yes (If yes, please answer question 16.)

No (If no, please answer question 17.)

16. When using electronic resources or databases, which of the following options do you encounter problems with?*

Finding databases related to my research topic

Determining keywords

Using filters and advanced/detailed search options

Utilizing search operators (Boolean operators: AND, OR, NOT)

Accessing from different types of devices

Accessing from off-campus

None

Other

Please fill out the field below if you selected "other".*

17. If your answer is 'No,' please select the statements below that are most relevant to you.*

I don't know how to benefit from databases.

I'm not aware of this service.

I can't find the database/information I need.

I don't feel the need to use databases.

Other

Please fill out the field below if you selected "other".*

18. How often do you benefit from reference services? (in person, via phone, via e-mail, via chat)*

Every day

1-2 times a week

3-4 times a week

More than 4 times a week

Occasionally (1-2 times a month)

During exam periods

Rarely (1-2 times a year)

I don't use it.

19. How often do you utilize the circulation service?*

Every day

1-2 times a week

3-4 times a week

More than 4 times a week

Occasionally (1-2 times a month)

During exam periods

Rarely (1-2 times a year)

I don't use it.

20. How often do you utilize the faculty librarianship service?*

Every day

1-2 times a week

3-4 times a week

More than 4 times a week

Occasionally (1-2 times a month)

During exam periods

Rarely (1-2 times a year)

I don't use it.

21. Please evaluate the following library services:

Circulation service*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Reference services*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Library catalog*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Library account*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Reserve / E-reserve*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Faculty librarianship*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Fulfillment of material requests*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Online chat service (Ask us)*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Read & publish agreements*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Interlibrary loan (ILL) service*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Subject guides*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

User education / orientation*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Social activities (lunchtime lectures, exhibitions, concerts, etc.)*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Computers and catalog search terminals*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Off-campus access*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

Internet access (Wi-Fi)*

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

I prefer not to answer

22. For which of the following purposes do you use your library account?*

To renew loans

To reserve a borrowed item (hold)

To suggest a resource for the library collection (material request)

To utilize Interlibrary Loan Service

To ask a question to a librarian by filling out a form

To check the status of my requests

To view previously borrowed items

To save the results of my catalog searches

To update my user information

To review overdue items and fines

To access OverDrive platform

I don't use my library account.

23. For which of the following do you need training?*

Browsing resources

Database usage

Scientific ethics (plagiarism, copyright)

Academic publishing

Bibliographic management / citation

Information literacy skills

I do not need training.

Other

Please fill out the field below if you selected "other".*

24. Do you follow our library's social media accounts?*

Yes

No (If no, please specify the reason.)

"I don’t follow library's social media accounts because..."*

The content of the accounts doesn’t interest me.

I don’t use social media platforms.

I already have sufficient information about the library.

I think the social media accounts are not updated regularly.

Other

Please fill out the field below if you selected "other".*

25. Which service(s) would you like the library to develop or improve in the upcoming period? Please specify.

This field should be left blank

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2025 User Satisfaction Survey

8. How would you evaluate Bilkent University Library staff based on the following criteria?

9. How satisfied are you with the following library environment?

10. How satisfied are you with the library communication channels?

12. Please evaluate the library website based on the following criteria.

13. Please evaluate the library collection based on the following criteria.

21. Please evaluate the following library services:

About the University

Using the Library

Research Tools

Contact